Certificate II in Hospitality
QUALIFICATION CODE SIT20322
UNIT VALUE 2 Unit Preliminary | 2 Unit HSC
COURSE DURATION 2 years
HOURS 240
ATAR Yes (If you sit the optional HSC course)
COURSE COST Refer to your school for course costs
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. There is a focus on basic food preparation, and food and beverage.
Skills and knowledge will prepare the students in providing effective hospitality service to customers.
Assessments
This course is competency based and the student’s performance is assessed against prescribed industry standards. Assessment methods may include:
- Observation / Student Demonstration
- Questioning
- Written tasks
Units
To achieve this qualification, competency must be demonstrated in 12 units of competency:
- 6 core units; plus
- 6 elective units.
Units of competency include:
- BSBTWK201 Work effectively with others
- SITHIND006 Source and use information on the hospitality industry
- SITHIND007 Use hospitality skills effectively
- SITXCCS011 Interact with customers
- SITXCOM007 Show social and cultural sensitivity
- SITXWHS005 Participate in safe work practices
- SITXFSA005 Use hygienic practices for food safety
- SITXFSA006 Participate in safe food handling practices
- BSBSUS211 Participate in sustainable work practices
- SITXCOM006 Source and present information
- SITHFAB027 Serve food and beverage
- SITHFAB024 Prepare and serve non-alcoholic beverages
- SITHFAB025 Prepare and serve espresso coffee
Is this course for me?
What skills will help with this course?
- Neat personal appearance
- A high level of personal hygiene
- Good communication skills
- Good memory
- Polite and patient
- Friendly and efficient
- Enjoy working with people
- Able to work as part of a team
- Able to handle money
- Able to cope with the physical demands of the job
What career path can I follow with this course?
- Bar attendant
- Café attendant
- Catering assistant
- Food and beverage attendant
- Front office assistant
- Porter, room attendant
What will I learn?
- Take restaurant reservations
- Set tables with clean linen or placemats, cutlery, crockery and glasses
- Welcome and seat customers and hand menus to them
- Talk to guests about the menu and drinks and recommend combinations
- In some cases, promote local produce and attractions to visitors from interstate and overseas
- Take customers’ orders and pass them to kitchen staff or bar attendants
- Serve food and drinks
- Print bills and present them to customers
- Handle money or credit cards
How can I further my study?
After achieving SIT20316 Certificate II in Hospitality, individuals could progress to a wide range of other qualifications in the hospitality and broader service industries, for example:
- Certificate III in Cookery
- Certificate III in Hospitality
- Certificate III in Tourism
