Certificate III in Retail
QUALIFICATION CODE SIR30216
UNIT VALUE 2 Unit Preliminary | 2 Unit HSC
COURSE DURATION 2 years
HOURS 240
ATAR Yes (providing you sit the optional HSC course)
COURSE COST Refer to your school for course costs
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Students develop the required skills and knowledge required by individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.
They have sound knowledge of product and service offerings. Students who successfully complete this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Assessments
This course is competency based and the student’s performance is assessed against prescribed industry standards. Assessment methods may include:
- Observation / Student Demonstration
- Questioning
- Written tasks
- Tests
Units
To achieve this qualification, competency must be demonstrated in 13 units of competency:
- 8 core units; plus
- 5 elective units.
Units of competency include:
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCOM002 Work effectively in a team
- SIRXIND001 Work effectively in a service environment
- SIRXRSK001 Identify and respond to security risks
- SIRXSLS001 Sell to the retail customer
- SIRXWHS002 Contribute to workplace health and safety
- SIRXIND002 Organise and maintain the store environment
- SIRXPDK001 Advise on products and services
- SIRXSLS002 Follow point-of-sale procedures
- SIRRRTF001 Balance and secure point-of-sale terminal
- SIRXRSK001 Identify and respond to security risks
- SIRRINV001 Receive and handle retail stock
- SIRRMER001 Produce visual merchandise displays
Is this course for me?
What skills will help with this course?
- Enjoy working with people
- A helpful, courteous manner
- Neat personal appearance
- Good communication skills
- Able to deal accurately with money
- Motivation and drive
- Good problem-solving skills
- Willing to work as part of a team
What career path can I follow with this course?
Individuals with this qualification are able to perform roles, such as:
- Provide product and service advice in a retail store
- Sell products and services in a variety of retail settings
- Work as a checkout operator
- Check stock and replenish shelves
- Organise and maintain work areas and displays
What will I learn?
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Operate cash registers & accept payment, or prepare finance arrangements (invoices, contracts)
- Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
- Package goods for customers and arrange delivery
- price, stack and display items for sale and keep the store tidy and attractive
- Be aware of health, safety, welfare issues & practices
- Participate in stocktaking
- Arrange for & advise on repairs of damaged goods
How can I further my study?
- SIR40316 Certificate IV in Retail Management
